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Acapulco FAQ & Answers

Most people have questions about their spring break. We've compiled a list of the most common questions we get from customers. Want to know what the drinking age is in Acapulco? We've got you covered.

What does my StudentCity package include?

  • Round trip airfare**
  • 4 or 7 nights Hotel
  • Transportation to/from hotel
  • All hotel taxes
  • 24 hour onsite staff and emergency assistance
  • Welcome Orientation to tell you everything you need to know about safety, your location, and most importantly, where the party’s at!
  • Free daily beach parties hosted exclusively by StudentCity.com at the Playa Suites
  • Discounts on Exclusive Party Packages
  • Free StudentCity wristband

Are my meals included in the packages?

There are two options in order to have meal included in your package:

  • By booking before October 31st FREE MEALS and HAPPY HOURS are automatically added to your package as a bonus incentive
  • Some hotels have the option of allowing you to book your reservation as All-Inclusive

What is the difference between All-Inclusive and FREE MEALS and HAPPY HOURS?

All-Inclusive is specific to your chosen hotel. Included in the cost of your trip your meals and drinks will be included at your hotel during designated times by showing your all-inclusive wristband provided to you when you check-in.

*StudentCity also offers daily all-inclusive passes for the Playa Suites. The price normally ranges around $40, but is subject to change.

FREE MEALS and HAPPY HOURS are an added incentive if you book by October 31st. In Acapulco StudentCity currently offers a basic meal plan consisting of 14 meals (7 lunchs, 7 dinners). Each meal will require a $1 tax and $1 tip. The meals are located at various restaurants around Acapulco and not at your hotel. A student menu will be offered to you consisting of 2-6 items. StudentCity has also set up various Happy Hours. These are also located at various restaurants and bars around Acapulco. Upon arrival you will be given a schedule of where these drinks are, what times and what specific drinks are included

*The meal plan may also be purchased (or replaced if lost) for a cost of $69.

Do I need a passport?

Absolutely!When traveling to you WILL need a passport.

Please visit: http://travel.state.gov/passport/passport_1738.html for more information.

  • On January 23, 2007, ALL persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda will be required to present a valid passport, Air NEXUS card, or U.S. Coast Guard Merchant Mariner Document.
  • As early as January 1, 2008, ALL persons, including U.S. citizens, traveling between the U.S. and Canada, Mexico, Central and South America, the Caribbean, and Bermuda by land or sea (including ferries), may be required to present a valid passport or other documents as determined by the Department of Homeland Security. While recent legislative changes permit a later deadline, the Departments of State and Homeland Security are working to meet all requirements as soon as possible. Ample advance notice will be provided to enable the public to obtain passports or passport cards for land/sea entries.

What happens if I lose my passport?

If you do happen to lose your passport, whether you lost your luggage or just misplaced it while you were down at your destination you will need to go to the American Consulate or the Embassy to get a new one. You will be able to find a StudentCity staff member while you are at your destination that will be able to help you.

*Travel tip: make a copy of your IDs, passports or birth certificates and leave it with a family member for emergencies. They can always fax you a copy if you lose something.

What is the weather like?

Based off of averages from Weather.com during the month of March and the height of Spring Break typically has highs around 90 and lows of 70.

What about sun protection?

Make sure to pack sunscreen!!! The sun is extremely strong in Acapulco so bring sun-block and use it! Tan gradually or you will spend the remainder of your vacation in your hotel room, in a doctor’s office with sun poisoning, or extremely red and looking ridiculous.

What is the National Language?

The national language in Mexico is Spanish though in the tourist area many of the locals speak English and you will be able to communicate with them. Please be aware that there is a language barrier and if you need help to contact a Staff member for assistance.

How do we dress for the night events?

The nightlife is what Acapulco is known for and tends to follow a “high-class” dress code though some clubs can be more strict than others. Acapulco has a reputation of being much like New York , LA, or Miami. With the CityPass we do use clubs on a few nights that require a dress code including closed-toed shoes, pants, no cut-off sleeves or hats for men. So guys, bring some nice shoes, jeans, shirts, and hair gel when going to Acapulco for Spring Break because you won't get away with looking sloppy. For the clubs with dress codes the girls can usually get away with anything, except wearing just a bathing suit as a top. Clubs that follow these codes include, but are not limited to Palladium, Mandara and El Aleberije. For a more laid back evening there will be clubs like Barbaroja and Disco Beach, where you will find yourself dressing more in comfort to party until the sun comes up!! The CityPass may also provide some theme parties in Acapulco in which you may want to wear a certain color or follow a certain theme. Before packing please check the CityPass schedule for the updated themes.

Will my hotel have compatible electrical connections?

Yes, Electrical outlets at our provided hotels have 110V connections which means you can use your hairdryer, etc., however, you may want to bring adaptors just in case.

What time zone is Acapulco located in?

Acapulco is located in the Central Time Zone.

How do I call home?

Most mobile carriers offer great services when traveling internationally. We recommend checking with your provider in order to guarantee the function of your mobile while on vacation.

How much spending money do I need?

The amount of money each person needs onsite is specific to the amount of money you traditionally spend. If you have received the additional Free Meals and Happy Hours or purchased an All Inclusive Option Room, you most likely won’t be spending much money on food and drinks. Same goes for the CityPass; if you pre-purchased this before your trip, drinks are included in each of the night events. As for transportation in Acapulco, almost all students use taxis or walk to the night events, taxis should run about $3-$5 dollars for the entire cab ride. In general, our experience has been that on average, most students use about an additional $350 for food and activities for a full week.

Should I take cash or travelers’ checks?

StudentCity recommends that you bring a combination of both. You will need some cash during travel and upon arrival, however for security reasons we recommend that you keep the bulk of your spending money in the form of travelers' checks. You may use travelers’ checks to pay for additional CityPasses, add the Meal Plan, or purchase Phone Cards from StudentCity representatives. If travelers’ checks are lost or stolen you will be able to get your money back

What is the exchange rate?

The exact exchange rate in Acapulco can fluctuate daily, but the average rate to use as a guide would be 10 pesos to 1 dollar. As an example, 100 pesos equals 10 dollars. For extra help and updated information take a look at our currency converter

** There are also ATMs located in Acapulco that your Debit cards will work in. Getting money directly out of an ATM in Acapulco will give you a better exchange rate rather than using American money directly and using a certain establishment’s exchange rate. Most establishments also accept most major Credit Cards for purchases

What happens when I get off the plane?

Upon arrival to Acapulco, you'll need to clear Customs and Immigration. You will have already filled out all appropriate entry documents on the plane (asking for your passport number, reason for travel, and address where you'll be staying). When you deplane, you'll be channeled through to inspectors who will check your papers, ask the purpose of your visit, and sign off on your documents. Then follow the other travelers to the baggage claim area, pick up your things, and continue through the portal marked "nothing to declare". Once you have exited the terminal a StudentCity staff member will be waiting for you with a transfer to bring you to your Welcome Orientation. If you do not see the StudentCity staff member please be patient! During high volume traffic times you may need a few minutes in order to locate each other. Please do not take another form of transportation including another transfer company or taxi. You will NOT be reimbursed for these extra costs.

How far is the transfer from the airport to the hotel?

Once picked up from the airport you will be brought to your hotel for a welcome orientation. It will take about 25-35 minutes to reach your hotel.

What is an orientation? Why should I attend?

All StudentCity travelers are brought to a Welcome Orientation upon arrival into Acapulco. StudentCity staff will give you everything you need to know about safety, your location, and most importantly, where the party’s at! They will address the ins and outs of the program, tell you what and what not to do, where and where not to go, as well as provide you all the essential party information! If you have pre-purchased the CityPass and/or received the Free Meals and Happy Hours bonus, you will be given your coupons immediately following the Orientation. It is important to attend so you are given the specific dates and times of each StudentCity sponsored event, a StudentCity wristband, important medical and emergency contact information, and if you did not purchase the CityPass ahead of time, you can do so before you head to your hotel.

Where do I go if I need help?!

All customer service issues are handled on-site. In Acapulco there will be a 24 hour room in the Playa Suites where you can find some from StudentCity staff to help you. The room number will be given at you orientation. If you have other customer service issues when you are not able to get to this room please use the number on your StudentCity wristband and a staff member will assist you. You will also find StudentCity staff at ALL StudentCity hosted events, meals and hotels. DO NOT CALL OUR CORPORATE OFFICE IN THE UNITED STATES!

What if some of our event information changes? Where can I find emergency numbers? How will I be informed of important updates?

During Orientation you will receive a destination guide which will help you know what’s going on, when it’s happening and where. It will provide you a list of do’s and don’ts of Spring Break, emergency numbers, the meal plan and free drinking hours. As well, each StudentCity hotel will have a bulletin board posted in the lobby to help update you on emergency numbers, daily and weekly events, flight departure times, transfer pick-ups and any other pertinent information we feel you may find useful during your stay. Check these boards daily for important updates!

Do I have to wear my StudentCity.com wristband?

Yes! Sorry about the tan lines, but it is very important that you keep your StudentCity wristband on from the moment you receive it until you depart. The wristband helps identify you as a StudentCity.com traveler so that our on-site staff may assist you and help answer any questions you may have. The wristband also entitles you to discounts at various clubs, bars, restaurants and retail stores around Acapulco.

You will also be given a hotel wristband to help them determine who their customers are as well. Again it is important to keep both of these wristbands on for identification purposes

What if I lose my wristband?

If your StudentCity wristband were to come off you can get a replacement by finding a Staff member or going to StudentCity's office. Times and location will be given to you at orientation.

If you are to lose your hotel bracelet you will need to ask them if it is possible to get a replacement as their may be a cost associated with it due to hotel specific policies.

What is the CityPass? How much is it?

Our party package gives you the option of a 5-night Gold Package or a Platinum package that includes 2 daytime beach parties, leaving 2 nights of your Spring Break open to choose where to go on your off nights. We are the only companies to offer theme parties such as our Mardi Gras party, New Year's Eve party, and Heaven and Hell party. Additionally, because our parties always sell out in advance and the price of our City Pass increases on-site, if they are still available, it is very important that you PRE-PURCHASE YOUR CITY PASS!!! You will save over $150 in cover charges and hours of waiting during long in public lines by getting this package before you arrive on-site. Another benefit is that you will carry less cash with you to Mexico for those long even for long because once you have your City Pass all of your night time activities are covered. Save time at check-in by simply showing your voucher instead of having to wait in line to pay cash at your arrival orientation. Plus you will get a discount towards your 2008 trip with the purchase of our City Pass. (Party Package events are operated independently of StudentCity.com. StudentCity does not condone the use of alcoholic beverages at any of these events where alcohol may be served)

The Gold CityPass in Acapulco is $179 and the Platinum CityPass is available for purchase at the price of $199, and can be purchased before you leave. Contact us at 1-888-777-4642 for more details.

How and where do I get my CityPass?

You can add the CityPass to your account up to the day before you leave for Acapulco by accessing your account on our website, or by simply calling 1-888-777-4642 to speak with any one of StudentCity.com’s representatives. If you miss out on the pre-purchase option, you may be given the opportunity to buy it onsite at your Welcome Orientation, or by speaking with any of the Onsite Staff members throughout your Spring Break week. Because our parties always sell out in advance and the price of our City Pass increases on-site, if they are still available, it is very important that you PRE-PURCHASE YOUR CITY PASS!!!

What happens if I lose my coupons?

Unfortunately, to avoid duplication/sharing of these coupons, lost or stolen meal coupons and City Pass coupons have to be re-purchased at the original price. The cost of the Meal Plan is $79.00 and the Gold CityPass is $269 and the Platinum CityPass is $299.00. These coupons are as good as cash, so DON’T LOSE THEM!

What is the drinking age?

The drinking age is 18.

Will I need my ID?

No you will not your ID when going out at night. When you arrive at your hotel, please place all of your valuables, IDs and travel documents and even CityPass and Meal coupons in the safe provided to you by the hotel.

Is it safe to drink the water?

In Acapulco we recommend that you drink bottled water just to be safe. However the water, ice and any food in contact with water at all of our events or restaurants we work with is purified. It is also safe to shower and brush your teeth in any of the hotels StudentCity.com uses

How do we get around?

The most common form of transportation in Acapulco is taxis. The taxis usually run about $3-$5 dollars for the entire taxi ride. Another form of transportation during the day is the bus. The bus cost is $.55or 5.5 pesos. Please ask a StudentCity staff member for the exact bus/bus number you will need to ride to stay in the tourist zone. Depending on your hotel/location, a lot of places/events you will be attending with StudentCity are within walking distance.

Are there other things to do? How do I sign up for extra excursions?

There are many things to do in Acapulco if you want to get away from the regular pool and beach scene to try something new! In Acapulco the most popular excursions are: attending a traditional Mexican bull fight, swimming with the dolphins, watching the cliff divers, Shootover Jet, and flea market tours. StudentCity uses IVI Tours as our ground handler and they are located in specific hotels during specific times either given to you during your orientation or posted at the StudentCity bulletin board at your hotel. By using their services they can help you make reservations with ease and will provide discounts and specials.

Are we allowed in other hotels?

This will vary on the hotel. Most hotels will let you on the hotel grounds during the day but will regulate who is able to go up into the hotel rooms. At night any hotel that has policies of not letting outside guests into the hotel rooms will not be able to enter into the hotel at all.

Can we bring alcohol into the hotel?

The answer to this question can vary among hotels and can be combined with the question of whether you can bring outside food into their hotel as well. Most of the time you can bring food/alcohol in, but in the end it is up to the hotel. Alcohol requirements may also include the ability to bring plastic or cans in, but not glass.

What do I do if I get sick?

If you or any of the people you are traveling with get sick or need medical attention please contact the StudentCity.com staff right away! You will be able to find them at all StudentCity hosted events, during lobby hours or 24 hours a day by calling the emergency number provided to you on your StudentCity wristband. The staff will assist you in accordance to the level of medical attention you may need. In Acapulco, there are doctors located within most hotels, if further assistance is needed StudentCity.com works with the local hospitals with American trained doctors. ALL medical costs will need to be covered by the traveler and paid up front. If you have purchased the Travel Protection insurance you will be covered up to a certain amount, but you still need to pay the costs up front and keep the receipts to file a claim with the insurance company upon your arrival home.

What if I have to leave the trip early?

If you do have to leave the trip early and you booked one of our standard flights it will be your responsibility to find your own flight home. If you purchased the Optional Travel Insurance you may be eligible for a refund but will have pay all costs up front then contact the insurance company upon your arrival home to file a claim. If you have booked the flight lock option you will be able to contact the airline that you traveled on in order to change your flight. (Flight Change fees will vary depending on airline) Please contact the StudentCity staff onsite for help with changing your flight.

How do I get my return flight information? How do I know when and where to get my transfer?

You will have your return flight information before you even leave for your trip. It will accompany your departure information on your travel vouchers. Transfers are typically scheduled 3 hours prior to your flight time. StudentCity will post on the hotel bulletin boards the time you need to check out of your hotel as well as when and where your transfer will pick you up on your specific day of departure.

Check out times. Our flight does not leave until late, when do we check out?

Standard hotel check-out times are 11am, but please check. You are responsible for paying any late check out fees. Most of the hotels have a courtesy room for you to keep you luggage until you leave.