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Nassua FAQ's

  • What does my StudentCity.com package include?

  • Welcome Orientation to tell you everything you need to know about safety, your location, and most importantly, where the party's at!
  • Includes three different cruises
  • FREE COVER charges at Nassau's hottest clubs and bars
  • Free StudentCity.com wristband
  • What does my StudentCity.com package include?

  • Welcome Orientation to tell you everything you need to know about safety, your location, and most importantly, where the party's at!
  • Includes three different cruises
  • FREE COVER charges at Nassau's hottest clubs and bars
  • Free StudentCity.com wristband
  • Are my meals included in the packages?

    There are two options in order to have meal included in your package:

    • By booking before October 31st FREE MEALS and DRINKS are automatically added to your package as a bonus incentive. (There is a meal plan upgrade available for $99)
    • Some hotels have the option of allowing you to book your reservation as All-Inclusive
  • Are my meals included in the packages?

    There are two options in order to have meal included in your package:

    • By booking before October 31st FREE MEALS and DRINKS are automatically added to your package as a bonus incentive. (There is a meal plan upgrade available for $99)
    • Some hotels have the option of allowing you to book your reservation as All-Inclusive
  • What is the difference between All-Inclusive, FREE MEALS and HAPPY HOURS and the Premium Meal Plan Upgrade?

    All-Inclusive is specific to your chosen hotel. Included in the cost of your trip your meals and drinks will be included at your hotel during designated times by showing your all-inclusive wristband provided to you when you check-in.

    FREE MEALS and HAPPY HOURS are an added incentive if you book by October 31st. In Nassau, StudentCity.com currently offers a Basic Meal Plan consisting of 14 meals (7 breakfasts, 7 dinners. The meals are located at various restaurants around Nassau and at your hotel. StudentCity.com also has set various HAPPY HOURS. These are also located at various restaurants and bars around Nassau. Upon arrival you will be given a schedule of where these drinks are, what times, and what specific drinks are included.

    *The meal plan may also be purchased (or replaced if lost) for a cost of $49.

  • What is the difference between All-Inclusive, FREE MEALS and HAPPY HOURS and the Premium Meal Plan Upgrade?

    All-Inclusive is specific to your chosen hotel. Included in the cost of your trip your meals and drinks will be included at your hotel during designated times by showing your all-inclusive wristband provided to you when you check-in.

    FREE MEALS and HAPPY HOURS are an added incentive if you book by October 31st. In Nassau, StudentCity.com currently offers a Basic Meal Plan consisting of 14 meals (7 breakfasts, 7 dinners. The meals are located at various restaurants around Nassau and at your hotel. StudentCity.com also has set various HAPPY HOURS. These are also located at various restaurants and bars around Nassau. Upon arrival you will be given a schedule of where these drinks are, what times, and what specific drinks are included.

    *The meal plan may also be purchased (or replaced if lost) for a cost of $49.

  • Do I need a passport?

    Absolutely! When traveling to the Bahamas you WILL need a passport.

    Please visit: www.travel.state.gov/ for more information.

    • Since January 23, 2007, ALL persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda will be required to present a valid passport, Air NEXUS card, or U.S. Coast Guard Merchant Mariner Document.
    • As early as January 1, 2008, ALL persons, including U.S. citizens, traveling between the U.S. and Canada, Mexico, Central and South America, the Caribbean, and Bermuda by land or sea (including ferries), may be required to present a valid passport or other documents as determined by the Department of Homeland Security. While recent legislative changes permit a later deadline, the Departments of State and Homeland Security are working to meet all requirements as soon as possible. Ample advance notice will be provided to enable the public to obtain passports or passport cards for land/sea entries.
  • Do I need a passport?

    Absolutely! When traveling to the Bahamas you WILL need a passport.

    Please visit: www.travel.state.gov/ for more information.

    • Since January 23, 2007, ALL persons, including U.S. citizens, traveling by air between the United States and Canada, Mexico, Central and South America, the Caribbean, and Bermuda will be required to present a valid passport, Air NEXUS card, or U.S. Coast Guard Merchant Mariner Document.
    • As early as January 1, 2008, ALL persons, including U.S. citizens, traveling between the U.S. and Canada, Mexico, Central and South America, the Caribbean, and Bermuda by land or sea (including ferries), may be required to present a valid passport or other documents as determined by the Department of Homeland Security. While recent legislative changes permit a later deadline, the Departments of State and Homeland Security are working to meet all requirements as soon as possible. Ample advance notice will be provided to enable the public to obtain passports or passport cards for land/sea entries.
  • What happens if I lose my passport?

    If you do happen to lose your passport, whether you lost your luggage or just misplaced it while you were down at your destination you will need to go to the American Consulate or the Embassy to get a new one. You will be able to find a StudentCity.com staff member while you are at your destination that will be able to help you.

    *Travel tip: make a copy of your IDs, passports or birth certificates and leave it with a family member for emergencies. They can always fax you a copy if you lose something.

  • What happens if I lose my passport?

    If you do happen to lose your passport, whether you lost your luggage or just misplaced it while you were down at your destination you will need to go to the American Consulate or the Embassy to get a new one. You will be able to find a StudentCity.com staff member while you are at your destination that will be able to help you.

    *Travel tip: make a copy of your IDs, passports or birth certificates and leave it with a family member for emergencies. They can always fax you a copy if you lose something.

  • What is the weather like?

    Average temperatures in the Bahamas range from 80 to 90 degrees Fahrenheit in the summer to 70 to 80 degrees Fahrenheit in the winter.

  • What is the weather like?

    Average temperatures in the Bahamas range from 80 to 90 degrees Fahrenheit in the summer to 70 to 80 degrees Fahrenheit in the winter.

  • What about sun protection?

    Make sure to pack sunscreen!!! The sun is strong in the Bahamas so bring sun-block and use it! Tan gradually or you will spend the remainder of your vacation in your hotel room, in a doctor's office with sun poisoning, or extremely red and looking ridiculous.

  • What about sun protection?

    Make sure to pack sunscreen!!! The sun is strong in the Bahamas so bring sun-block and use it! Tan gradually or you will spend the remainder of your vacation in your hotel room, in a doctor's office with sun poisoning, or extremely red and looking ridiculous.

  • What is the national language?

    The national language in the Bahamas is English.

  • What is the national language?

    The national language in the Bahamas is English.

  • How do we dress for the night events?

    The nightlife in Nassau tends to follow a “casual” dress code though some clubs can be more strict than others. With the CityPass we do use clubs on a few nights that require a dress code including closed-toed shoes, pants, no cut-off sleeves or hats for men. For the clubs with dress codes the girls can usually get away with anything, except wearing just a bathing suit as a top. Make sure to pack some nice clothes to be on the safe side.

    The CityPass may also provide some theme parties in Nassau in which you may want to wear a certain color or follow a certain theme. Before packing please check the CityPass schedule for the updated themes.

  • How do we dress for the night events?

    The nightlife in Nassau tends to follow a “casual” dress code though some clubs can be more strict than others. With the CityPass we do use clubs on a few nights that require a dress code including closed-toed shoes, pants, no cut-off sleeves or hats for men. For the clubs with dress codes the girls can usually get away with anything, except wearing just a bathing suit as a top. Make sure to pack some nice clothes to be on the safe side.

    The CityPass may also provide some theme parties in Nassau in which you may want to wear a certain color or follow a certain theme. Before packing please check the CityPass schedule for the updated themes.

  • Will my hotel have compatible electrical connections?

    Yes, Electrical outlets at our provided hotels have 110V connections which means you can use your hairdryer, etc., however, you may want to bring adaptors just in case.

  • Will my hotel have compatible electrical connections?

    Yes, Electrical outlets at our provided hotels have 110V connections which means you can use your hairdryer, etc., however, you may want to bring adaptors just in case.

  • What time zone is Cancun located in?

    Nassau is located in the Eastern Standard Time Zone.

  • What time zone is Cancun located in?

    Nassau is located in the Eastern Standard Time Zone.

  • How do I call home?

    Calling cards purchased in the United States (i.e.: Sprint or MCI) do not work in the Bahamas! StudentCity.com offers calling cards that you can pre-purchase before you leave or purchase when you arrive in Nassau. If you have any questions concerning the phone cards or would like to purchase one please contact our Customer Service Department at 1-888-777-4642.

  • How do I call home?

    Calling cards purchased in the United States (i.e.: Sprint or MCI) do not work in the Bahamas! StudentCity.com offers calling cards that you can pre-purchase before you leave or purchase when you arrive in Nassau. If you have any questions concerning the phone cards or would like to purchase one please contact our Customer Service Department at 1-888-777-4642.

  • How much spending money do I need?

    The amount of money each person needs onsite is specific to the amount of money you traditionally spend. If you have received the additional Free Meals and Drinks or purchased an All Inclusive Option Room, you most likely won't be spending much money on food and drinks. Same goes for the CityPass; if you pre-purchased this before your trip, drinks are included in each of the night events. As for transportation in the Bahamas, almost all students use the bus service for $1.25. Cabs will cost around $5 a person. In general, our experience has been that on average, most students use about an additional $350 for food and activities for a full week.

  • How much spending money do I need?

    The amount of money each person needs onsite is specific to the amount of money you traditionally spend. If you have received the additional Free Meals and Drinks or purchased an All Inclusive Option Room, you most likely won't be spending much money on food and drinks. Same goes for the CityPass; if you pre-purchased this before your trip, drinks are included in each of the night events. As for transportation in the Bahamas, almost all students use the bus service for $1.25. Cabs will cost around $5 a person. In general, our experience has been that on average, most students use about an additional $350 for food and activities for a full week.

  • Should I take cash or travelers' checks?

    StudentCity.com recommends that you bring a combination of both. You will need some cash during travel and upon arrival, however for security reasons we recommend that you keep the bulk of your spending money in the form of travelers' checks. You may use travelers' checks to pay for additional CityPasses, add the Meal Plan, or purchase Phone Cards from StudentCity.com representatives. If travelers' checks are lost or stolen you will be able to get your money back.

  • What is the exchange rate?

    Bahamian money is the exact same amount as the American dollar, so there is no reason for a conversion. American money is accepted everywhere in the Bahamas.

    * There are also ATMs located around the Bahamas that your Debit cards will work in. Money directly out of an ATM in the Bahamas will still be American dollars. Most establishments also accept most major Credit Cards for purchases.

  • What happens when I get off the plane?

    Upon arrival to Nassau, you'll need to clear Customs and Immigration. You will have already filled out all appropriate entry documents on the plane (asking for your passport number, reason for travel, and address where you'll be staying). When you deplane, you'll be channeled through to inspectors who will check your papers, ask the purpose of your visit, and sign off on your documents. Then follow the other travelers to the baggage claim area, pick up your things, and continue through the portal marked "nothing to declare". Once you have exited the terminal a StudentCity.com staff member will be waiting for you with a transfer to bring you to your Welcome Orientation. If you do not see the StudentCity.com staff member please be patient! During high volume traffic times you may need a few minutes in order to locate each other. Please do not take another form of transportation including another transfer company or taxi. You will NOT be reimbursed for these extra costs.

  • How far is the transfer from the airport to the hotel?

    Once picked up from the airport you will be brought to a welcome orientation before you reach your hotel. It will take about 20 minutes to reach your orientation. Once the orientation is completed you will be taken to your hotel.

  • What is an orientation? Why should I attend?

    All StudentCity.com travelers are brought to a Welcome Orientation upon arrival into Nassau. StudentCity.com staff will give you everything you need to know about safety, your location, and most importantly, where the party's at! They will address the ins and outs of the program, tell you what and what not to do, where and where not to go, as well as provide you all the essential party information! If you have pre-purchased the CityPass and/or received the Free Meals and Happy Hours bonus, you will be given your coupons immediately following the Orientation. It is important to attend so you are given the specific dates and times of each StudentCity.com sponsored event, a StudentCity.com wristband, important medical and emergency contact information, and if you did not purchase the CityPass ahead of time, you can do so before you head to your hotel. (Credit Cards are accepted in Nassau at the Welcome Orientation for purchase of CityPasses and Meal Plans)

  • Where do I go if I need help?

    All customer service issues are handled on-site. If you have customer service issues please use the number on your StudentCity.com wristband and a staff member will assist you. You will also find StudentCity.com staff at ALL StudentCity.com hosted events, meals and hotels. DO NOT CALL OUR CORPORATE OFFICE IN THE UNITED STATES!

  • What if some of our event information changes? Where can I find emergency numbers? How will I be informed of important updates?

    During Orientation you will receive a destination guide which will help you know what's going on, when it's happening and where. It will provide you a list of do's and don'ts of Spring Break, emergency numbers, the meal plan and free drinking hours. As well, each StudentCity.com hotel will have a bulletin board posted in the lobby to help update you on emergency numbers, daily and weekly events, flight departure times, transfer pick-ups and any other pertinent information we feel you may find useful during your stay. Check these boards daily for important updates!

  • Do I have to wear my StudentCity.com wristband?

    Yes! Sorry about the tan lines, but it is very important that you keep your StudentCity.com wristband on from the moment you receive it until you depart. The wristband helps identify you as a StudentCity.com traveler so that our on-site staff may assist you and help answer any questions you may have. The wristband also entitles you to discounts at various clubs, bars, restaurants and retail stores around Nassau.

    You will also be given a hotel wristband to help them determine who their customers are as well. Again it is important to keep both of these wristbands on for identification purposes

  • What if I lose my wristband?

    If your StudentCity.com wristband were to come off you can get a replacement by finding a Staff member or going to StudentCity.com's office. Times and location will be given to you at orientation.

    If you are to lose your hotel bracelet you will need to ask them if it is possible to get a replacement as their may be a cost associated with it due to hotel specific policies.

  • What is the StudentCity.com CityPass? How much is it?

    Nassau's CityPass is an all-access, exclusive ticket to the hottest parties in town. The CityPass is the best way to experience StudentCity.com's nightlife to its fullest! With your pre-purchase of the CityPass, you are entitled to express line entry (approximately 5-25 mins) vs. those who will have to wait in the long General Admission line (approximately 35-50 mins, and have no guarantee to come into the event), your cover charge, as well as access to drink tickets at each bar/club! With the inclusions of the CityPass you are given the best exposure to the most exclusive events in town! Nassau's Platinum CityPass is available for purchase at the price of $219, and can be purchased before you leave. Contact us at 1-888-777-4642 for more details.

  • How and where do I get my StudentCity Pass?

    You can add the CityPass to your account up to the day before you leave for Cancun by accessing your account on our website, or by simply calling 1-888-777-4642 to speak with any one of StudentCity.com's representatives. If you miss out on the pre-purchase option, you will be given the opportunity to buy it onsite at your Welcome Orientation, or by speaking with any of the Onsite Staff members throughout your Spring Break week.

  • What happens if I lose my coupons?

    Unfortunately, to avoid duplication/sharing of these coupons, lost or stolen meal coupons and CityPass coupons have to be re-purchased at the original price. The cost of the Meal Plan is $49.00 and the Platinum CityPass is $219.00. These coupons are as good as cash, so DON'T LOSE THEM! Also, write your name or initial the back of each coupon.

  • What is the drinking age?

    The drinking age is 18.

  • Will I need my ID?

    YES, you will need your ID when going out at night. When you arrive at your hotel, please place all of your valuables, travel documents and even CityPass and Meal coupons in the safe provided to you by the hotel.

  • Is it safe to drink the water?

    In the Bahamas it is perfectly safe to drink the water. The water, ice and any food in contact with water at all of our events or restaurants we work with is purified. It is also safe to shower and brush your teeth in any of the hotels StudentCity.com uses.

  • How do we get around?

    The most common form of transportation is the public bus which costs $1.25. Please ask a StudentCity.com staff member for the exact bus/bus number you will need to ride to stay in the tourist zone.p>

    There are also Taxis available and the costs will vary by the distance you are going. You can plan to pay anywhere from $5 - $8 per person per ride.

  • Are there other things to do? How do I sign up for extra excursions?

    There are many things to do in Nassau if you want to get away from the regular beach and pool scene to try something new! In Nassau the most popular excursions are: Jet skiing, SCUBA diving, Kayaking, Shopping at the downtown 'straw market.' Excursion guides are located in specific hotels during specific times either given to you during your orientation or posted at the StudentCity.com bulletin board at your hotel. By using their services they can help you make reservations with ease and will provide discounts and specials.
  • Are we allowed in other hotels?

    This will vary on the hotel. Most hotels will let you on the hotel grounds during the day but will regulate who is able to go up into the hotel rooms. At night any hotel that has policies of not letting outside guests into the hotel rooms will not be able to enter into the hotel at all.

  • Can we bring alcohol into the hotel?

    The answer to this question can vary among hotels and can be combined with the question of whether you can bring outside food into their hotel as well. Most of the time you can bring food/alcohol in, but in the end it is up to the hotel. Alcohol requirements may also include the ability to bring plastic or cans in, but not glass.

  • What do I do if I get sick?

    If you or any of the people you are traveling with get sick or need medical attention please contact the StudentCity.com staff right away! You will be able to find them at all StudentCity.com hosted events, during lobby hours or 24 hours a day by calling the emergency number provided to you on your StudentCity.com wristband. The staff will assist you in accordance to the level of medical attention you may need. In Nassau, StudentCity.com works closely with Doctors Hospital. ALL medical costs will need to be covered by the traveler and paid up front. If you have purchased the Travel Protection insurance you will be covered up to a certain amount, but you still need to pay the costs up front and keep the receipts to file a claim with the insurance company upon your arrival home.

  • What if I have to leave the trip early?

    If you do have to leave the trip early and you booked one of our standard flights it will be your responsibility to find your own flight home. If you purchased the Optional Travel Insurance you may be eligible for a refund but will have pay all costs up front then contact the insurance company upon your arrival home to file a claim. If you have booked the flight lock option you will be able to contact the airline that you traveled on in order to change your flight. (Flight Change fees will vary depending on airline) Please contact the StudentCity.com staff onsite for help with changing your flight.

  • How do I get my return flight information? How do I know when and where to get my transfer?

    You will have your return flight information before you even leave for your trip. It will accompany your departure information on your travel vouchers. Transfers are typically scheduled 3 hours prior to your flight time. StudentCity.com will post on the hotel bulletin boards the time you need to check out of your hotel as well as when and where your transfer will pick you up on your specific day of departure.

  • Check out times. Our flight does not leave until late, when do we check out?

    Standard hotel check-out times are 11am, but please check. You are responsible for paying any late check out fees. Most of the hotels have a courtesy room for you to keep you luggage until you leave.