FAQ
company faqs
StudentCity is a leading student tour operator specializing in unforgettable spring, summer, and winter trips for college students across the country. For over 30 years, we’ve been dedicated to creating the ultimate travel experience for more than 20,000 students annually.
We handle every detail of your trip—from flights and hotel accommodations to exclusive events, parties, and live performances featuring top-tier talent at premier venues in our destinations. With StudentCity, there’s never a dull moment.
Unlike traditional travel agencies, we go above and beyond by crafting fully curated, high-energy experiences designed specifically for students. Our mission is to ensure you and your friends have the best trip possible, start to finish.
Spring Break is a weeklong vacation in the college academic calendar—typically taking place between February and April—when students travel to popular destinations to relax, recharge, and celebrate time away from classes. Over the years, it has become one of the most anticipated student travel events of the year, especially for those looking for warm-weather getaways, beaches, and high-energy nightlife.
For many college students, Spring Break is the perfect opportunity to take a memorable trip with friends, explore new destinations, and experience exciting events and parties designed specifically for student travelers. Whether you’re heading to the beach, booking an international adventure, or joining a group travel package, Spring Break offers experiences you’ll remember long after the semester ends.
StudentCity plans the biggest and most exclusive events across top Spring Break and student-travel destinations. We blend local culture, high-energy nightlife, and world-class entertainment to create unforgettable experiences for college travelers. From themed club nights and beach parties to booze cruises, open-bar events, and celebrity-hosted performances, StudentCity delivers nonstop fun from day one.
Our events include:
Themed nightlife events at top clubs and venues
Massive beach parties and daytime contests
Open-bar specials and exclusive drink packages
Booze cruises with DJs, dancing, and ocean views
Performances and appearances by top artists like Two Friends, James Hype, James Kennedy, and Disco Lines
Follow us on social media for the latest destination news, talent announcements, and Spring Break updates.
Cancun – Exclusive Club Events & Headlining Talent
In Cancun, StudentCity hosts high-energy nightlife events at the city’s most iconic clubs, featuring top DJs, themed parties, and celebrity talent. Travelers enjoy access to premier venues such as The City, Palazzo, Mandala, and other world-famous nightlife hotspots.
Punta Cana – Beach Parties, Open Bars & Included Transportation
Punta Cana is one of the most immersive Spring Break destinations, offering included transportation, massive beach events, open-bar parties, and themed club nights. With stunning Caribbean beaches and top-tier entertainment, Punta Cana delivers one of the most complete Spring Break experiences available.
Cabo – Booze Cruises & Legendary Nightlife
Cabo San Lucas is home to StudentCity’s iconic booze cruises, featuring music, dancing, drinks, and incredible views of the Sea of Cortez. Travelers also enjoy VIP access to Cabo’s top clubs, high-energy themed events, and sets from popular DJs.
Nassau – Exclusive Open-Bar Events & Island Parties
Nassau features some of the most unique Spring Break experiences in the Caribbean. StudentCity hosts exclusive open-bar events—the only ones of their kind on the island—along with beach parties, nightlife events, and performances from top DJs and entertainers. These exclusive events make Nassau a standout destination for travelers looking for a more intimate yet high-energy Spring Break escape.
Fort Lauderdale – Beachside Parties & Premier Nightlife
In Fort Lauderdale, StudentCity brings Spring Break alive with beach parties, open-bar events, and nightlife experiences at some of the city’s most popular venues. With great weather, vibrant nightlife, and miles of sandy beaches, Ft. Lauderdale remains a top choice for college students.
StudentCity Party Packages
To access the biggest parties, booze cruises, and headlining entertainment, travelers can purchase a StudentCity Party Package available in our most popular Spring Break destinations. Packages can be purchased:
At the time of booking (recommended for best availability)
Anytime before your trip online or by calling 1-888-777-4642
On location at your Welcome Orientation (limited availability; packages may sell out)
Booking early ensures you don’t miss out on the most exclusive Spring Break events.
Your StudentCity package includes all the US Government taxes and fees in your total price. When planning your StudentCity trip, there are a few important fees to be aware of. We aim to make pricing as transparent as possible so you know exactly what to expect before you travel.
Resort & Environmental Fees
Some destinations require resort fees, environmental fees, or local sustainability taxes to be paid directly to the resortat check-in.
Important information:
These fees are very minimal, vary by destination, and are not included in your package price.
They are non-refundable and mandated by local governments or resort properties.
Because they must be paid on location, travelers should plan to have a small amount of cash or a credit/debit card available at check-in.
Occupancy Fees
StudentCity packages are priced based on maximum room occupancy, which varies by property. If fewer travelers share a room than the maximum occupancy allows, the remaining travelers will be responsible for an occupancy fee.
For example:
If a room is priced for 4 people but only 3 choose to stay in it, the 3 travelers will pay an additional occupancy cost.
This fee covers the difference in the per-person rate and ensures all travelers are billed fairly based on their room setup.
Occupancy fees will be clearly reflected in your final pricing if they apply.
Change Fees
We understand plans can change. As long as our airline and hotel partners can accommodate the request, we will do everything possible to help. While changes are not guaranteed, we work hard to assist with every situation.
Please note:
A per-person change fee applies once your deposit has been received.
Adding additional travelers to an existing reservation is not considered a change and does not incur a fee.
Change fees may apply to situations including (but not limited to):
Name changes
Hotel changes
Destination changes
Any additional costs will be reflected in your updated final price once the change is processed.
Cancellation Fees
If you need to cancel your trip, cancellations must be submitted in writing via email to our office. A cancellation fee will be applied based on the timing of your cancellation.
Important details:
Cancellation fees vary depending on how close to departure the cancellation occurs.
If your package is paid in full and you purchased Comprehensive Travel Insurance, you may be eligible for a refund through the insurance provider.
For cancellation submissions or questions, please contact:
[email protected]
The Comprehensive Travel Insurance can cover a range of unforeseen instances that affect travel, such as medical expenses, trip cancelation, trip delay or baggage delay, just to name a few. Please note your travel insurance does not cover your account until your trip is paid in full.
If you booked a StudentCity travel package that includes airfare, please note that checked luggage is not included unless otherwise specified in your trip details. Most airlines charge a separate fee for checked bags, and these fees vary by carrier and destination.
If checked luggage is not included in your package:
You may check a bag at the airport during check-in.
Baggage fees must be paid directly to the airline at that time.
Fees typically depend on the airline’s baggage policy, weight limits, and number of bags.
We recommend reviewing your airline’s baggage guidelines before travel to avoid surprises and ensure a smooth check-in process.
Yes, in most cases. Many hotels require a refundable damage or security deposit at check-in. This deposit is held by the hotel and returned at the end of your stay as long as there is no damage to your room.
Key things to know:
Deposits typically range from $50 to $150 per person.
Most hotels allow deposits to be placed with a credit card, but some properties require cash, so travelers should be prepared for either option.
In rare cases, hotels may also charge additional fees such as mandatory gratuities, non-refundable usage fees, or resort-specific charges. These may be collected in advance or at check-in, depending on the property.
Fees collected in advance will appear on your invoice.
Fees due at the hotel will be outlined in your trip documents and on our website.
Destination-Specific Example:
The Oasis in Cancun, Mexico charges a non-refundable damage fee of $20–$50 per person, collected upon arrival.
These policies are determined by each hotel and are standard across major Spring Break destinations, so it’s important to review your trip documents prior to travel.
An all-inclusive package means that your hotel stay includes meals, drinks, and select on-site amenities, all covered in the upfront cost of your trip. When you check in, the resort provides an all-inclusive wristband, which you show at restaurants and bars throughout your stay.
A standard room, on the other hand, includes only the hotel accommodations. With this option, travelers must purchase meals and drinks separately during their trip.
International Destinations
For all of StudentCity’s international Spring Break destinations, every resort we partner with is fully all-inclusive. This means:
All meals are included
All drinks (including alcoholic beverages for travelers 18+) are included
Many activities and on-property amenities are included
Wristbands provided at check-in identify you as an all-inclusive guest
This is one of the biggest advantages of traveling internationally with StudentCity—your food and drinks are covered, making budgeting simple and stress-free.
Domestic Destinations
In the United States, all-inclusive resorts are not standard, so our domestic properties operate as regular hotels. This means:
Meals and drinks are not included in the room rate
Travelers will purchase meals, snacks, and beverages on their own
However, some hotels may include complimentary breakfast, depending on the property
Domestic Spring Break destinations focus more on nightlife packages, beachfront access, and event experiences rather than all-inclusive dining.
No. Random travelers will not be placed in your room unless we receive explicit permission from you or your Group Organizer.
You are responsible for selecting your own roommates and ensuring that your Group Organizer submits your rooming list accurately. If any of your chosen roommates cancel before the trip, the remaining travelers in the room will be responsible for any increased costs due to occupancy changes. These occupancy surcharge rates can be viewed in your account or invoice.
If a Group Organizer does not submit a rooming list—or if the list is incomplete—StudentCity may assign rooming arrangements at our discretion.
To avoid unexpected charges or room assignments, we strongly encourage all travelers to finalize their roommate choices early and verify that their Group Organizer has submitted the complete rooming list.
StudentCity offers several convenient payment options to make booking your Spring Break or student travel package easy and secure.
We accept:
Visa, MasterCard, Discover, and American Express
Checks and money orders
You can make payments in the following ways:
Online: Log in to your secure StudentCity account to make a credit card payment anytime.
By Phone: Call our office at 1-888-777-4642 to make a payment with one of our team members.
All online transactions are processed through our secure payment system to ensure your information is protected.
For checks and money orders please send them to:
StudentCity Customer Service Department
8 Essex Center Drive
Peabody, MA 01960.
Please write your Customer ID on your check or money order before mailing it in.
Making payments on time is important to keep your reservation secure. Failure to make timely payments may result in:
Cancellation of your reservation
Loss of your preferred hotel, flight, cruise, or other transportation
Assessment of a late fee or reinstatement fee
Removal of any price discounts, early-booking incentives, or promotional adjustments previously applied to your account
However, StudentCity understands that situations come up, and we strive to be as flexible as possible. If you need additional time or are concerned about meeting a payment deadline, we are lenient and can work with you on an individual basis.
If you anticipate any payment issues, please contact our Customer Service team as soon as possible so we can assist you:
We’re here to help ensure your trip stays on track.
StudentCity will do everything possible to assist with changes to your reservation, as long as our airline, hotel, and travel partners can accommodate the request. While we cannot guarantee approval of every change, we always make every effort on your behalf.
Change Requests
There is a per-person change fee for modifying a reservation after your deposit has been received. Adding new travelers to an existing reservation is not considered a change and does not incur a fee.
Change fees may apply to (but are not limited to):
Name changes
Hotel changes
Airport changes
Destination changes
Rooming adjustments
Any additional costs will appear in your updated final trip price once the change is processed.
Cancellation Policy
If you choose to cancel your reservation after your deposit has been made, all cancellation requests must be submitted in writing to:
Important details:
Deposits are non-refundable, regardless of when you cancel.
Your cancellation fee will depend on how close your request is to the trip’s departure date.
Full details can be found in your Tour Participation Agreement and in the “What fees should I know about?”section of the FAQs.
If your trip is paid in full and you purchased Comprehensive Travel Insurance, you may be eligible to file a claim for reimbursement through the insurance provider.
In most cases, yes — you can transfer your reservation to another person. The ability to transfer depends on where you are in the booking process and whether flights have already been purchased.
Here’s how it works:
Before your initial deposit:
You may transfer your reservation free of charge.After your initial deposit is made:
A name change fee (minimum of $35) will be applied to the new traveler’s reservation.If flights have already been issued:
Airlines may charge additional fees, or the reservation may not be transferable depending on their policies. Airline restrictions vary, and some tickets cannot be reassigned once issued.
To request a transfer or name change:
Call us at 1-888-777-4642 so our team can guide you through the process.
Submit your formal name change request in writing to:
📧 [email protected]
We’ll always do our best to accommodate your needs and make the transfer process as smooth as possible.
The Departments of State and Homeland Security require US citizens to have a passport for international travel. So, if you are traveling to any of our Mexico or Caribbean destinations, you will need to obtain a passport prior to departure. Click here for more information.
If you are not a U.S. citizen, it is your responsibility to contact your local consulate and secure the necessary documents needed to travel to your chosen destination. If you don’t bring the correct documentation to the airport, you won’t be allowed to board the plane and unfortunately, you’ll have to forfeit your entire trip.
According the Center for Disease Control (CDC,) you will not need shots for travel to any of our current destinations. For more information, visit the CDC website here.
We do not guarantee a non-stop or direct flight. However, sometimes that option is available for an additional fee. If it is available, it will be included as an available option when you choose your flight during the booking process.
This depends on which flight option you choose. You may choose a preferred airline when you book your trip, usually for a fee in addition to our standard package price. Otherwise, we utilize many different charter and scheduled airlines, including, but not limited to, American, US Air, Jet Blue, AirTran, United, Miami Air International, and Spirit Airlines. All charter airlines are subject to the same maintenance rules and inspections put forth by the FAA. In some cases you will be flown on a scheduled airline or in seats that we have purchased through a charter airline not listed above. All flight info will be posted to your online account no later than 3 weeks prior to departure.
We do not accept frequent flyer miles, but if you wish to use them, you have the option to reserve your hotel and party packages through us and book your own flight. Please call us at 1-888-777-4642 so we can help you set up these options.
Yes, StudentCity does offer a hotel-only option if you would like to book only your hotel accommodations with us and then purchase your own flight.
Travel documents will not be made available until passengers have made a full payment and accepted the customer agreement online (simply click I Accept online when prompted). All travelers MUST print and bring their travel vouchers by accessing their account on our website; NOTHING WILL BE MAILED TO YOU. An email notification will be sent to you and/or your StudentCity Group Organizer/Campus Representative when your travel documents are ready. In most cases, the travel documents are available to print 5-14 days prior to departure. StudentCity is not responsible for undelivered or misdirected email, so please be sure to continue to check your online account for updates.
Please note that many airlines charge a fee for checked baggage, which is not included in your price. Please see your airline carrier’s website or call their toll-free number for their current baggage allowance and schedule. If a fee should apply, it will be paid by you directly to the airline upon your physical check in on your day of departure.
If you miss your flight on a commercial carrier (regardless of the reason) on the inbound route, you will need to contact the airline immediately and try to fly standby on another flight. Also, you will need to check the status of your outbound (returning) flight. In almost all circumstances, the airline will automatically cancel your return ticket, however, it is best you work directly with the airline ticket agent to secure a flight to your destination and back.
You will be responsible for paying all fees that may apply. In order to be provided an updated airport transfer, you must also notify StudentCity of any airline changes you have made. If you miss your return flight, you must go to the airport immediately and contact the carrier to find the next available flight. You will be responsible for paying all fees that may apply.
If you miss your inbound flight on a charter flight, you will almost always have to buy a brand new one-way ticket to your destination on a commercial carrier and notify StudentCity of these changes for the appropriate transfer to be provided. Note: it’s usually possible to retain the return portion of the ticket. You should check with StudentCity Customer Service in the event that this occurs.
In the event of a flight delay, please be patient and understand that everyone involved is working to get each traveler to his or her destination as quickly and safely as possible. If you leave the tour, make long distance phone calls, or incur expenses, regardless of reason, you will not be reimbursed. Flight delays are unfortunate, but are an inherent risk in air travel. As a result of recent changes in US D.O.T. regulations, air carriers/tour companies are no longer required to provide any compensation (i.e. meals, accommodations, missed vacation time and features) unless a delay is more than 48 hours. If you have purchased Comprehensive Travel Insurance, which has provisions for flight delays, please contact Travel Guard for reimbursement options.
No, StudentCity does not supply chaperones, but we do provide 24-hour on site professional staff to assist you.*
StudentCity views its student travelers as responsible adults. Staff will provide all travelers with a complete Welcome Orientation upon arrival. We’ll tell you what to do in case of an emergency, how to find our staff, and other important information to ensure maximum safety, as well as fun. In some locations StudentCity partners with other tour operators who will provide you with various types of orientations and assistance. You should check with a Customer Service representative at 1-888-777-4642 to find out exactly what is available at your location, or check the destination page on the website.
*For most destinations. Exceptions do apply.
If a hotel is listed as “on request,” you are your roommates must pay your required deposit and StudentCity will send your reservation request to the hotel for confirmation.
In the unlikely event that the hotel is unable to confirm your reservation, we will offer you an alternative hotel or a full refund.
Spring break faqs
Spring break is a period of time when classes are not in session and students are on vacation. The exact dates for spring break vary from school to school, but they are generally a one-week period in March or April. It is the period when students are given approximately one week to relax after their school exams.
Spring break in Florida is usually from mid-March to early April depending on the individual school’s academic calendar.
Some of the most popular locations for Spring Break in Florida are Panama City Beach, Fort Lauderdale, and Daytona Beach.
During a spring break vacation from college, many students travel to different places to enjoy themselves. Students can choose to travel to a tourist destination on their own or with the help of a travel agent. StudenCity can help individuals or groups of students with planning a trip to celebrate their spring break.
Popular spring break destinations include Florida, Texas or Mexico due to the mild weather conditions during spring break.
There are many destination options for spring break trips available to students in the United States. Some of the most popular destinations for spring break among college students are Cancun, Nassau, South Padre Island, Cabo San Lucas, and Panama City Beach. Miami and Fort Lauderdale tend to see large spring break crowds as well, but can be very expensive.
The best advice for a fun, successful, and safe spring break trip is to plan ahead. Getting an early start can help you get the most out of your spring break. A reputable travel agent, like StudentCity.com, can help you book flights and hotels if you plan to spend your spring break with a large group of friends.
You can find hotel deals, flights, and vacation packages by going to StudentCity.com. StudentCity is committed to providing you with the greatest value during your travels.
Resorts and hotels in the U.S. are available at a wide range of prices. Prices vary depending on your destination, number of travelers, the season, and the amenities offered. For more information on travel prices, please contact StudentCity.
If you are on a budget, an experienced and reputable travel agent is the best resource to plan a spring break trip within your means. They will help you find the best deals and travel packages in your price range. StudentCity has been an industry leader in spring break trips for over 30 years. They help to match your budget with the experience you’re looking for. They offer the best rates available and exclusive Party Packages.
A good spring break all-inclusive college package can be found with a travel agent like StudentCity. They can help you find the perfect fit for your needs and budget. A good spring break all-inclusive college package includes hotel accommodations, meals & drinks, an on-site team, and roundtrip airfare.
